Privacy Policy

Your privacy matters. Learn how Ajwa Tours safeguards your personal data with care.

Booking Terms & Conditions – Please Read Carefully

At Ajwa Tours, we are deeply committed to protecting your privacy and ensuring the safety of your personal information. By using our services, you entrust us with your data, and we prioritise handling it with care and confidentiality.

What Information Do We Collect?
Ajwa Tours collects personal information that you voluntarily provide to us, such as:

Name
Address
Phone Number
Email Address
Payment Details (if applicable)

How Do We Use Your Personal Information?
Your personal information is used solely to fulfill your requirements, such as:

  • Booking your Umrah packages and related services.
  • Communicating essential details about your trip, including confirmations and updates.
  • Offering tailored customer support and assistance.

Who Do We Share Your Information With?

We only share your information with authorised service providers to facilitate your Umrah journey. This includes suppliers such as airlines, hotels, or transport providers. Your information will never be sold, rented, or shared with unauthorised third parties.

How Do We Protect Your Data?
Ajwa Tours implements advanced security measures to ensure the safety of your personal information. We use industry-standard technology to safeguard your data from loss, misuse, or unauthorised access.

Payment and Verification
To ensure secure transactions, we may request proof of identity, such as a billing address or official identification, when payments are made by credit or debit card. This helps us process your bookings accurately and prevent fraudulent activity.

Sharing Information Outside the EEA
In certain cases, your personal information may be shared with our staff or authorised suppliers operating outside the European Economic Area (EEA). By providing your information, you consent to this transfer, and we ensure that all data shared is handled securely and in compliance with data protection regulations.

Marketing Communications
Ajwa Tours may send you promotional offers or newsletters to keep you informed about our services. You can unsubscribe from these communications at any time by following the link provided in our emails. If you wish to resubscribe, simply let us know.

Your Rights
You have the right to:

Request access to the personal data we hold about you.
Correct or update your information.
Opt out of receiving marketing communications.
For any queries or concerns regarding your personal information, feel free to contact us directly.

Security Measures
We take every precaution to protect your information from unauthorised access, loss, or alteration. Our systems are designed with robust security protocols to maintain the integrity of your data.

If you have questions about our Privacy Policy or how your data is handled, please contact us at 01582 505 565.

Reliable Services With Ajwa Tours

Ajwa Tours offers reliable, safe travel services with experienced drivers, ensuring comfort, safety, and peace of mind for every journey you take, every step of the way.